Quality Control

We are committed to providing all of our customers with high-quality product and excellent customer service.

D W Plastics has a strong track record in manufacturing high-quality, cost-effective custom plastic extrusion products. We are ISO 9001:2015 certified and our internal systems and processes of quality control give assurances that the level of service and quality of PVC extrusion products supplied will meet customer specifications and requirements. Our systems and procedures ensure that product and customer service expectations are met from the design phase through to the manufacture and supply of each plastic extrusion profile.

Through our own continuous improvement programme and regular customer contact, any product development is closely monitored and processed to ensure that the company’s quality standards are maintained and customer information is up-to-date.

We support regular routine inspection during production, first-off and last-off inspections are completed by trained quality staff, in addition, production staff make regular inspections during production. All staff are kept up-to-date with the latest information on plastic extrusion materials and processes to make sure that we comply with new industry regulations and standards that are introduced from time to time.

On the rare occasions that there might be a reason to complain, our Customer Service and Satisfaction team will deal with issues quickly and professionally.


COVID-19 Update

We have remained operational all through the lockdown period to continue to supply our customers, some of which are key essential suppliers to the NHS and pharmaceutical sectors.

The welfare of our workforce and the wider community is our priority, so from the outset we have been following Government advice and Public Health Guidelines with respect to making the workplace ‘COVID-19 secure’ to limit potential exposure to and mitigate the spread of the virus. We have been reviewing safety measures continuously to ensure operations can continue with the necessary safeguards. We are therefore working at a reduced capacity and as many of our employees as possible are still working from home. Despite these changes, you can still contact us during normal working hours via the usual channels and details are available on the contact page of our website. We will answer as soon as possible, but please bear with us should it take slightly longer than usual for us to respond.

We are constantly reviewing the situation based on UK Government advice and will keep you informed as things change.

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